At Magostech, we believe in providing the best tech support service available. We value the importance of personal information that our clients provide us. Our qualified technicians are at service 24 x 7. The Privacy Policy at Magostech is an integral part of the Terms and Conditions. You are requested to review the Privacy Policy before agreeing to the Terms and Conditions.
The Services provided by Magostech are completely for personal use. You are not to copy or modify and publish any of the content from the website. Services available in the website are with respect to specific Service Plan.
You are not to use any of the services or materials from the website for any unlawful purpose or purpose prohibited by the Terms of Use. You must not try to gain unauthorized access to any Magostech Portal.
You must keep in mind that each Subscribed Plans are subject to Magostech’s ‘fair use’ policy. Under this policy, if at any time, a subscriber is found to be abusing the service, then Magostech holds the right to suspend or terminate the Subscription Services. Moreover, a subscription plan would also be suspended or terminated if being used fraudulently, non-subscriber, non-registers computer system.
At Magostech, our experts use web-based tools and software to provide user support services. They can also be available via user’s telephone support. Only with the user’s permission, the tools can help access and control user’s computer system. However, our team would require some of the user’s basic information in order to provide uninterrupted services. The professionals at Xevoke are at service round the clock. The tech expert collects the information either by phone or by asking the user to fill in a specific form. The other technical information which might be required can, however, be collected or accessed via related tools.
About You: Our tech support team may ask you to verify yourself and provide us with your personal identification that would allow us to contact you when required. The first step that you need to do in order to avail our services is to register yourself. You may register online, which would require your contact details (First and Last name, E-mail address, Postal address, Personal identifier etc.). The professionals would use this information in order to contact you with regards to your product and/or services that you may have requested. You may receive updates like special offers, surveys, renewal notifications or just feedback. Moreover, you might also be asked to provide your credit card information, if you happen to register for our services. Payment information is used to complete your transactions.
Your Computer Info: Our experts may ask you to provide us with information like, type of gadget, type of computer hardware, software or peripherals, the date of purchase of your gadget, Condition of the gadget and hardware configurations. Once the information is obtained, you will be offered tailored technical support to your queries.
Remote Support: Another way of availing our services is by allowing our technicians to access your computer remotely via Internet. With this, our experts can get into the basics of the issues that you are facing with your computer. Our experts, however, do not access your computer without your consent. And to assure this they would ask you to be present while information in your computer is being accessed remotely.
User should also keep in mind that the professionals use detailed steps in order to limit access into to confidential information in your device. We maintain specific internal policy and tech controls while accessing information from your computer remotely through internet. The diagnostic tools used for remote support helps in analyzing the root problem and provide solution accordingly. The best to keep in mind is that the application is designed in a way that it cannot collect any confidential information like, the visited websites, e-mail addresses, passwords, profiles, etc. You are definitely in safe hands! Such us of Remote access to your computer may be subject to the terms and conditions of the respective software license agreements.
At Magostech, we reserve the right to monitor and record on-line and off-line sessions between you and our technicians. This is done for the purpose of quality control. With this we maintain a check on our service and keep scope for improving. However, we do not these records on personal information. Our technicians may use cookies to provide you with more personal service on our website. We might also use IP addresses to analyze trends, administer the website and track user movement.
We may share your information with our partners, without any personal information that could identify you. However, if required the use of specific widgets within the services, overall identification could be shared. We may disclose your identification to our affiliates and subsidiaries in order to support business operations, to third party service providers and suppliers acting on our behalf or to comply with applicable law. Moreover, we may also disclose your identity if at any time we merge with, or are acquired by another company. But one can be assured that we provide appropriate protection for our client’s safety.
Magostech operates globally, therefore, the information that we gather are made available to our worldwide business units. As you browse our website and our services, you offer your consent in transferring and processing your personal information.
You are to acknowledge that Magostech is not liable for delays caused outside its control, like e.g. acts of God, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, etc. Moreover, Magostech may also restrict the availability of a service while undergoing maintenance activities.
Magostech holds the right to make amendments to the Terms and Conditions if required. However, information would be sent if changes are implied upon the Terms & Conditions or any of the Policies. You are requested reviewing the website in order to be aware of such changes.
We collect certain personal information that you voluntarily provide to us. For example, we collect your name, email address, user name, social network information and other information you provide us when you register, set up an account, contact us by e-mail or use our services.
We may also obtain information from other companies and combine that with information we collect on the Our App Service; for example, when you link your account with Facebook, we might have access to your name.
When you visit the Site, we automatically collect some information. For example, it is standard for your Web browser to automatically send information to every Web site you visit, including ours. Such information includes your computer's Internet Protocol ("IP") address, access times, browser type and language, and referring Web site addresses.
We also collect information about your computer's operating system and information about your usage and activity on the Site.
With your permission (on download or in the app), we may access and store your device's contact list to find your friends on Our App Service, to invite them, or to share your Content with them.
We may also collect information about others if you use the Our App Service to upload, share and/or distribute Content that contains information about them, including their name, image and online contact information.
This Privacy Policy illustrates what personal information you may share with us, [Magostech Information System Pvt. Ltd. , 93-B , Udyog Vihar, Phase V, Gurgaon, Haryana, 122016, India] (“we” or “our”) when installing and using this application (“Application”). It also describes how we receive, collect, process and use such information. We will diligently respect your fundamental legal rights to data protection and privacy.
(“we” or “our”) when installing and using this application (“Application”). It also describes how we receive, collect, process and use such information. We will diligently respect your fundamental legal rights to data protection and privacy.
We will collect technical information that may also be personal data (e.g. IP-address, device ID number etc.) from your device in order for us to be able to provide the functionality of the Applica-tion. This collected information is required for us and for our sub-suppliers to verify that your de-vice is accurately registered. We reserve the right to use such information for statistics and user support.
Further, we will access and process information on your specific use of the Application, your loca-tion, device information, contact lists, interactions with other elements in the Application, Google Advertising ID (AAID), Apple Identifier for Advertising (IDFA), Some services that are part of the Application may require a specific consent from you. Where a specific consent is required, we will let you know and ask you to provide us herewith.
if you create a profile with us, mandatory information will include your full name and. You may provide us with additional information such as information on your use of third party services such as but not limited to Google and Facebook. The information may be re-quired for the App to interact with third party services. We will use information concerning third party services only for the purpose of interaction between the Application and the services of third parties.
You are responsible for any content and information uploaded to and displayed in the Application. Information provided in the profile will be received and stored by us until this information is changed or deleted by you.
In accordance with applicable legal regulations, we undertake any reasonable measures to ensure data security, although we are unable to assure that your personal information will not be subject to unauthorized access, unauthorized use or abuse.
In order to ensure data security, we will in consideration of appropriate technical possibilities, en-sure that only authorized persons receive access to the data for legally permissible purposes, pro-tect stored or transmitted data against accidental or unlawful destruction, loss or unintended changes and unauthorized or unlawful storage or processing, unauthorized access or unauthorized or unlawful transmission, and comply with all applicable data protection provisions.
We also recommend that you take additional steps towards protecting yourself and your infor-mation, such as keeping your login information and passwords secret, and making sure you regu-larly update the software and apps you've downloaded.
For us to be able to deliver the Application and its functionalities to you, we use third party sub-suppliers, to whom we may transfer data. Our sub-suppliers have all guaranteed that they will live up to the terms of this privacy policy, including ensuring safe-keeping of your personal data. With your acceptance of this Privacy Policy and by using the Application, you agree to the processing of your data in the form of a transfer to third parties.
Currently, we are using the following sub-suppliers as data processors to whom we transfer your data:
Calldorado ApS.
All of our sub-suppliers reserve the right to use the transferred information for statistics and user support without restrictions regarding applicability in time.
Please note that we may also disclose information associated with you as well as contact infor-mation to third parties if required by law, in order to protect or defend our own rights.
We will use the information associated with you to be able to deliver our services in the Applica-tion. Furthermore, we may use the information to send you newsletters and for marketing pur-poses if you have agreed hereto according to applicable local law.
We are allowed to change this Privacy Policy at any time, and we advise you to review the Privacy Policy from time to time. In case of major changes in the content of this Privacy Policy, you will be informed about the changes and asked to agree hereto.
Opt-out from data collection and inquiries
As a user, you may opt-out of all information collection by discontinuing your use of the Application or by disabling individual parts of the App or by informing us by e-mail: [[email protected]].
Questions, comments and inquiries regarding this Privacy Policy and the personal data we have stored and processed about you are welcomed and should be addressed to [[email protected]].
This Privacy Policy shall be governed by and construed in accordance with [india] law. In the event that any of the provisions of this Privacy Policy should become ineffective, invalid or unenforceable, this shall not affect the effectiveness, validity and enforceability of the remaining provisions. In the event of the ineffectiveness, invalidity or un-enforceability of any of these provisions you agree that we may substitute such by an effective, valid and enforceable provision which is, in its legal result, as close as possible to the ineffective, invalid or unenforceable provision.