Privacy Policy

At Magostech, we believe in providing the best tech support service available. We value the importance of personal information that our clients provide us. Our qualified technicians are at service 24 x 7. The Privacy Policy at Magostech is an integral part of the Terms and Conditions. You are requested to review the Privacy Policy before agreeing to the Terms and Conditions.

Limitation in Personal & Non-Commercial Use:
The Services provided by Magostech are completely for personal use. You are not to copy or modify and publish any of the content from the website. Services available in the website are with respect to specific Service Plan.

Prohibited Use:
You are not to use any of the services or materials from the website for any unlawful purpose or purpose prohibited by the Terms of Use. You must not try to gain unauthorized access to any Magostech Portal.

Termination of Subscription:
You must keep in mind that each Subscribed Plans are subject to Magostech’s ‘fair use’ policy. Under this policy, if at any time, a subscriber is found to be abusing the service, then Magostech holds the right to suspend or terminate the Subscription Services. Moreover, a subscription plan would also be suspended or terminated if being used fraudulently, non-subscriber, non-registers computer system.

Our Way of Collecting Information:
At Magostech, our experts use web-based tools and software to provide user support services. They can also be available via user’s telephone support. Only with the user’s permission, the tools can help access and control user’s computer system. However, our team would require some of the user’s basic information in order to provide uninterrupted services. The professionals at Xevoke are at service round the clock. The tech expert collects the information either by phone or by asking the user to fill in a specific form. The other technical information which might be required can, however, be collected or accessed via related tools.

The Information that We Collect:
About You: Our tech support team may ask you to verify yourself and provide us with your personal identification that would allow us to contact you when required. The first step that you need to do in order to avail our services is to register yourself. You may register online, which would require your contact details (First and Last name, E-mail address, Postal address, Personal identifier etc.). The professionals would use this information in order to contact you with regards to your product and/or services that you may have requested. You may receive updates like special offers, surveys, renewal notifications or just feedback. Moreover, you might also be asked to provide your credit card information, if you happen to register for our services. Payment information is used to complete your transactions.

Information about Your Computer & System:
Your Computer Info: Our experts may ask you to provide us with information like, type of gadget, type of computer hardware, software or peripherals, the date of purchase of your gadget, Condition of the gadget and hardware configurations. Once the information is obtained, you will be offered tailored technical support to your queries.
Remote Support: Another way of availing our services is by allowing our technicians to access your computer remotely via Internet. With this, our experts can get into the basics of the issues that you are facing with your computer. Our experts, however, do not access your computer without your consent. And to assure this they would ask you to be present while information in your computer is being accessed remotely.

User should also keep in mind that the professionals use detailed steps in order to limit access into to confidential information in your device. We maintain specific internal policy and tech controls while accessing information from your computer remotely through internet. The diagnostic tools used for remote support helps in analyzing the root problem and provide solution accordingly. The best to keep in mind is that the application is designed in a way that it cannot collect any confidential information like, the visited websites, e-mail addresses, passwords, profiles, etc. You are definitely in safe hands! Such us of Remote access to your computer may be subject to the terms and conditions of the respective software license agreements.

At Magostech, we reserve the right to monitor and record on-line and off-line sessions between you and our technicians. This is done for the purpose of quality control. With this we maintain a check on our service and keep scope for improving. However, we do not these records on personal information. Our technicians may use cookies to provide you with more personal service on our website. We might also use IP addresses to analyze trends, administer the website and track user movement.

The Way We Share Your Information:
We may share your information with our partners, without any personal information that could identify you. However, if required the use of specific widgets within the services, overall identification could be shared. We may disclose your identification to our affiliates and subsidiaries in order to support business operations, to third party service providers and suppliers acting on our behalf or to comply with applicable law. Moreover, we may also disclose your identity if at any time we merge with, or are acquired by another company. But one can be assured that we provide appropriate protection for our client’s safety.

For Our International Users:
Magostech operates globally, therefore, the information that we gather are made available to our worldwide business units. As you browse our website and our services, you offer your consent in transferring and processing your personal information.

The Availability:
You are to acknowledge that Magostech is not liable for delays caused outside its control, like e.g. acts of God, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, etc. Moreover, Magostech may also restrict the availability of a service while undergoing maintenance activities.

Service Exclusions:

• Activity or Item not covered by the terms of a Plan Order
• Service beyond duration limitations of the Plan
• Problem that arises due to your computer or other equipment, or their configuration that is beyond our control;
• External causes such as misuse, electrical power problems
• Failure to follow the instructions provided by manufacture

Third Party Product Usage:

• If you use any of the third party software or services, you are to abide by the terms and agreements of the Third party.
• Magostech will only assist you in acquiring and installing the Third Party products and is not responsibility for any of the third party.
• If your Service Plan is terminated, you are to stop all use of the Plan and immediately delete the Magostech Software from your computer.
• Magostech does not represent or provide warranty for any of the Third Party product usage.

Termination of Plans:

• If you breach the Terms and Conditions
• If your use of the Service is banned by law
• If Magostech receives an order from a court to terminate the Service Plan
• If Magostech ceases to offer the Service Plan for any reason
• If the services are being abused

Scope for Modification:
Magostech holds the right to make amendments to the Terms and Conditions if required. However, information would be sent if changes are implied upon the Terms & Conditions or any of the Policies. You are requested reviewing the website in order to be aware of such changes.