Refund Policy

If the technicians at Magostech fail to resolve any single issue within the first 15 days of the subscription, an amount of the full payment made would be refunded. However, if Magostech resolves one or more issue, the charges for the Subscription Plan would not be refundable. One should also keep in mind that Magostech may also agree to refund the subscription charges after reducing the service fee and/or cost of Anti-Virus or anything software initially provided free of cost.

Criterions for Refund

• If Magostech fails to resolve the issue even when a Customer has all the pre-requisites required to resolve it.
• A Refund would be processed once a written request by the customer is received.
• The amount of refund/claim will never exceed the amount subscribed or paid by the customer.
• A customer should co-operate with the experts at Magostech. A Customer is requested to listen carefully to the tech support team and follow the instructions provided.
• A Customer should confirm that the issue faced is on a single system.
• To let us know that they have knowledge regarding the hardware, software, etc.

Our Trust on Customers:

• We trust our customers to understand that Magostech would not be responsible for any loss of data. A back-up should be maintained by the customer.
• While making a call, the phone line should not create any trouble and should be an error-free communication.
• Registration should be fulfilled by putting in valid details.
• Customer should choose username and password in order to maintain confidentiality.
• Customer should update us if there is any unauthorized use of their account or security breach.